Frequently Asked Questions


Site Information


Orders & Billing

Shipping & Tracking

Contact Us

Site Information

What sizes of posters are available?

We offer two sizes: 16x20 & 20x30.


What kind of quality can I expect from the posters?

All large posters (16" x 20" and larger) are printed from high resolution images and are printed on Genuine HP Paper using Genuine HP Inks. The result is a high poster quality that is superior to any store bought poster.


What type of media is my poster printed on?

We offer a high-quality gloss media.


Will I have to pay subscription fees or any additional charges?

No, there are no monthly subscription fees or any additional charges. You only pay the price of your items, applicable sales tax, and shipping & handling.


How do I purchase a poster?


2. Shop for posters to buy and then add them to your cart.

3. Proceed through our checkout process using your credit card or Visa/MasterCard branded debit card.

What are the Terms and Conditions for using this service?

Click here to view the Terms and Conditions for using this service.


What is your Privacy Policy?

Click here to be redirected to our Online Privacy Statement.


How old do you have to be to sign up for this service?

You must be 13 years of age or older to use this service.


How do you protect my personal information?

We do not share your personal information or email address with third parties. Please review the Privacy Policy for more information about your rights.


If I provide my email address, will I start receiving unwanted emails or spam?

In accordance with our privacy policy, we do not share any of your information.


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Orders & Billing

Can I buy products outside of the U.S.?

You can purchase our products from outside of the U.S., however you must have a valid U.S. billing address.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, Discover, and American Express.


Do I have to pay sales tax?

Yes, all purchases from this site will be subject to state and local sales tax where applicable. Sales tax is determined on a state-by-state basis. The amount of tax, if any, is shown during checkout.


I added something to my cart but it remains empty without any error message.

Your Internet Explorer browser settings might be limiting the cookies that are required to keep track of the items you added to your cart. To correct this follow these steps:


For Internet Explorer:

1. Within Internet Explorer, click on Tools, Internet Options, then Privacy tab.

2. Set the cookie level to 'Medium' by moving the sliding bar.

3. Now, click the Sites button. In the lower box labeled 'Managed Websites', make sure www.drseussshop.com has a setting of 'Always Allow'. If it says 'Always Block', double-click on it so it appears above, then click on 'Allow'.

4. Click Apply, then click OK.

5. Refresh your browser by pressing the F5 key on your keyboard.

For Mozilla Firefox:

1. On the top menu, choose Tools, Options.

2. In the Options window, click the 'Privacy' icon at the top.

3. On this page, under the Cookies section, choose 'Exceptions . . .'

4. In the Exceptions window, enter the name of the website (www.drseussshop.com) and click 'Allow'.

5. Click 'Close'.

6. Refresh your browser by pressing the F5 key on your keyboard.

My credit card was not accepted/has expired. What should I do?

Please double-check the information you entered, try another credit card, or contact your credit card company.


What is your Return Policy?

We apologize for any inconvenience, however we do not offer exchanges or accept returns unless the product is damaged or not what you ordered.


The product I received is damaged or is not what I ordered.

If what you received is damaged or not what you ordered please contact Customer Support with your name, order number, and issue within 21 days of receiving your order. They will review your situation and proceed from there.


Can I cancel an order?

Once you have made a purchase, you cannot cancel the order. Our automated fulfillment system starts working for you immediately after you place your order and begins the delivery process.


How do I check the status of my orders?

Please contact Customer Support with your name and order number.


What do I do if I encounter an issue with billing?

If you have a billing issue at any time, please contact Customer Support with your name, order number and billing issue.


How do I find my order number?

To find your order number, reference the order confirmation email that you received when you placed you order or contact Customer Support with your name and email address.


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Shipping & Tracking

Can I ship products outside of the U.S.?

At this time, we can only ship to U.S. based addresses, including APO/FPO addresses. We currently cannot ship to U.S. Territories or international.

How are orders shipped?

Once your order is processed, it is shipped via UPS.


Has my order shipped? How can I tell?

Orders typically take 2-3 business days to process. Once processed, you will receive an e-mail confirming shipment. Shipping times will vary.


I never received my order, what should I do?

Orders are typically processed in 2-3 business days and take an additional 5-7 business days for delivery. If your order is not delivered within this timeframe, please contact Customer Support with your order number.


What are the shipping costs?

We are currently running a promotion for free shipping. Take advantage of this while it lasts!


An order arrived, but it was damaged or contained the wrong product. What should I do?

Please refer to our Return Policy under the Orders & Billing FAQ section on this page.


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Contact Us

How can I contact Customer Support?

You can send an contact Customer Support at any time. Please read thru our Help pages first to see if they address your question or issue.


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